Support

Memory Walk · Last updated: May 2026

I read every message personally and reply within a couple of days. Please include the model of iPhone you're using and what you were doing when something went wrong.

Common questions

How do I get started?

Open the app, enter the eleven-digit number you want your child to learn, choose your home type, and walk through the seven-day course together. The first session takes about five minutes.

What age is it for?

Memory Walk is rated 4+ and works best for ages 4–10. Younger children should do it alongside a parent or carer; older children can usually run the refresher sessions on their own. See the age suitability page for more.

How long does it take to learn the number?

The course is paced over seven short days — a few minutes a day. Most children can recall the full number by day five or six. After that, the daily refreshers keep it locked in.

Can I change the phone number later?

Yes. Open Settings and tap Start over. This wipes the saved number, the symbols, and the seven-day progress so you can begin again with a new number.

The narration isn't playing — what should I check?

Make sure your phone isn't on silent (the side switch should be flicked away from the orange dot).
Turn the volume up using the side buttons while the app is on screen.
If you have Bluetooth headphones connected, audio may be routing to them.
In Settings, check that Narration is switched on.

Can my child use it on their own?

Yes, once they've done the first walk-through with you. The app has no scoring, no failure, no advertising, no in-app purchases, no chat, and no external links — there is nothing a child can break, buy, or accidentally stumble into.

What about my child's photos?

If you choose to add photos of your home spots, they stay on the device. They are never uploaded to any server. See the privacy notice for the full detail.

How do I delete everything?

Tap Start over in Settings to wipe all saved progress, or simply delete the app from your home screen — that removes everything from the device.

It's not working / I've found a bug

Please email dcrjames@gmail.com with a short description of what you saw. Screenshots help a lot.